1 to 2 Weeks
Typical launch window
Includes text messaging configuration, contact sync rules, and conversation logging setup.
Communication
K Kenect
Sync contacts from Lawmatics directly into your Kenect account, track real-time text conversations, and automate case messages based on Lawmatics case status.
Certified build path
Data-safe rollout
Go-live support
Partner-grade
Implementation controls
Execution-ready
Rollout playbook
Implementation Proof
From kickoff through post-go-live support
Every Text
Logged on contact timeline
Kenect text conversations sync to Lawmatics contact records for complete communication history.
2-Way
Text messaging from Lawmatics
Send and receive text messages through Kenect without leaving your Lawmatics workflow.
"Our prospects respond to texts faster than emails. MHSB configured Kenect so every text conversation shows up on the Lawmatics contact timeline, and our intake team can text back from the same place they manage everything else."
Need the right implementation path first?
MHSB does more than connect tools. We help law firms choose the right Lawmatics audit, build, and optimization sequence before configuration begins.
Book a Strategy Consultation
Review Kenect mapping, workflow impact, QA controls, and rollout priorities with MHSB.
Audit vs Build Guide
Choose whether your firm needs an audit, a scoped build, or a phased combination before implementation starts.
How MHSB Works
See our fixed-fee delivery model for audits, custom builds, QA, training, and launch support.
Lawmatics Implementation FAQ
Get answers on timelines, scope, training, integrations, and ongoing support.
What You Get With This Integration
- Sync contacts from Lawmatics to your Kenect account
- View a log of Kenect text conversations on your Lawmatics matters, posted in real time
- Sync new Kenect leads to Lawmatics
- Trigger case messages in Kenect based on Lawmatics case status
- Maintain a single source of truth for client communication across text and CRM
Integration Feature Details
Contact transferring
Kenect syncs seamlessly with Lawmatics to transfer over any new leads between the two platforms.
Text conversation logging
All text message threads from Kenect will be logged automatically and instantaneously on the matter's activity timeline in Lawmatics.
Trigger Kenect case messages
Use the Lawmatics matter status to trigger case messages in Kenect. When a matter moves to a new pipeline stage, Kenect sends a preconfigured text to the client automatically.
Two-way communication visibility
Attorneys and intake coordinators can see the full text conversation history on any matter in Lawmatics without switching to Kenect. This gives everyone on the team the context they need before a call or meeting.
Partner Implementation Blueprint
Estimated timeline: 1-2 weeks including contact sync configuration, case message template creation, and automation testing.
- 1
Connect your Kenect account to Lawmatics and authorize bidirectional contact sync.
- 2
MHSB maps your Lawmatics pipeline stages to Kenect case message templates so status changes trigger the correct text messages.
- 3
Configure lead sync rules to determine which new Kenect conversations create matters in Lawmatics and which practice area and pipeline they enter.
- 4
Set up text-based automation sequences in Lawmatics, such as intake follow-up and appointment reminders, that complement the Kenect messaging workflow.
- 5
Test the full cycle with a sample lead: inbound text to Kenect, matter creation in Lawmatics, case message trigger on status change, and conversation logging on the timeline.
QA Checklist
- Send an inbound text to your Kenect number and verify a new matter is created in Lawmatics with the correct practice area.
- Change a matter status in Lawmatics and confirm the corresponding Kenect case message is sent to the contact.
- Check that the full text conversation thread appears in real time on the matter's activity timeline in Lawmatics.
- Verify that an existing Lawmatics contact syncs to Kenect and can receive an outbound text message.
Common Handoff Risks
- If pipeline stages in Lawmatics are renamed or reordered after setup, Kenect case message triggers may stop firing until the mapping is updated.
- Firms that use multiple phone numbers in Kenect need each number mapped correctly, or leads may be attributed to the wrong practice area or office.
- Text message content in case message templates must be reviewed for compliance with state bar advertising rules. MHSB flags templates for review but does not provide legal advice on messaging content.
When This Integration Is the Right Fit
- A personal injury firm sends an automated welcome text through Kenect the moment a new lead enters Lawmatics. The message includes a link to the firm's intake questionnaire, and the lead's response is logged on the matter timeline.
- A family law practice uses Kenect case messages to notify clients when their matter status changes. When the attorney moves a case from document review to filed, the client receives a text update without anyone on the team having to send it manually.
- A criminal defense firm texts potential clients who submitted a web form but have not scheduled a consultation. The intake coordinator monitors Kenect conversations in Lawmatics and follows up with a phone call when the lead responds.
- An immigration firm uses Kenect to send appointment reminders 24 hours before a scheduled consultation. If the client confirms by text, the response is logged on the Lawmatics matter so the attorney knows the appointment is still on.
How This Fits into a Lawmatics Implementation Plan
A strong Kenect integration only works when field mapping, workflow ownership, QA, and team training are designed together. MHSB typically scopes this work as part of a Lawmatics audit, implementation project, or post-launch optimization engagement.
MHSB Integration Notes
MHSB Implementation Perspective
MHSB configures and optimizes the Kenect + Lawmatics workflow so your intake handoff, matter updates, and follow-up automations stay consistent as your firm scales. Text messaging has become the preferred communication channel for many legal consumers, and connecting Kenect to Lawmatics ensures that none of those conversations happen in a silo.
We handle the mapping between your Lawmatics pipeline stages and Kenect case message templates, set up lead sync rules so new text conversations automatically create matters, and build the automation sequences that keep leads engaged between their first message and their signed retainer.
Source-Aligned Overview
Sync contacts from Lawmatics directly into your Kenect account, track real-time text conversations, and automate case messages based on Lawmatics case status.
How Text Messaging Fits Into Your Intake Workflow
For most law firms, the intake funnel starts with a phone call or web form. But an increasing number of potential clients prefer to text first. Kenect gives your firm a dedicated business texting platform, and connecting it to Lawmatics means those text-based leads enter the same pipeline as every other lead source.
MHSB typically configures the integration so that:
- A new inbound text from an unknown number creates a matter in Lawmatics automatically, tagged with the source “Kenect.”
- The intake coordinator sees the new matter in their pipeline and can review the full text conversation before calling the lead back.
- When the matter moves to “consultation scheduled,” Kenect sends a confirmation text with the date, time, and office address.
- After the consultation, a follow-up text is sent based on the disposition, either a retention agreement link or a nurture message.
This keeps text messaging integrated into the same workflow your team already uses for calls and emails, rather than requiring a separate process.
Automating Client Updates With Case Messages
One of the most valuable features of the Kenect integration is the ability to trigger text messages based on Lawmatics matter status changes. MHSB configures these case messages so your clients stay informed without your team having to send manual updates.
Common case message triggers include: matter status moved to “documents received,” case filed with the court, hearing date scheduled, and case resolved. Each trigger sends a short, professional text message that keeps the client in the loop and reduces the volume of “what’s happening with my case” calls your office receives.
Setup Focus
MHSB handles the full Kenect-to-Lawmatics configuration, including contact sync direction, case message template creation, lead routing rules, and automation testing. Most firms are fully live within one to two weeks.
Integration FAQ
Can I text clients directly from Lawmatics?
Texting is done through Kenect. However, because the full conversation is logged on the Lawmatics matter in real time, your team has visibility into every message without leaving the CRM.
Will existing Lawmatics contacts sync to Kenect?
Yes. The integration supports bidirectional sync. Existing contacts in Lawmatics become available in Kenect for outbound messaging, and new leads from Kenect are pushed into Lawmatics.
Does the integration support MMS or picture messages?
Kenect supports MMS messaging. Images and attachments sent by clients will appear in the Kenect conversation thread, and the conversation log synced to Lawmatics will note that media was included.
How are duplicate contacts handled?
The integration matches contacts by phone number. If a lead texts from a number already associated with a Lawmatics contact, the conversation is logged on the existing matter rather than creating a duplicate.
Can Kenect send review requests automatically when a case closes?
Yes. MHSB can configure a Lawmatics automation that triggers a Kenect review request when a matter reaches a completed or closed status. This is an effective way to collect Google reviews while the client experience is still fresh.
Is there a limit to how many text messages can be sent?
Message limits depend on your Kenect plan. The Lawmatics integration itself does not impose additional limits. MHSB will review your expected messaging volume during onboarding to confirm your Kenect plan is sufficient.
Implementation Packages
Choose Your Kenect Implementation Path
MHSB can execute this integration as a focused sprint, a production hardening engagement, or a full operating-system rollout.
Kenect Launch Sprint
Text messaging setup, contact sync configuration, conversation logging, and automation trigger testing.
Ideal for: Firms adding text-based communication to their Lawmatics intake workflow.
Most Selected
Kenect Scale Hardening
Multi-user texting rules, review request automation, and expanded pipeline triggers from text engagement.
Ideal for: Firms using texting for intake, appointment reminders, and Google review collection.
Next Step
Launch Kenect in Your Lawmatics Workflow
Get MHSB support to configure mapping, automations, and data quality checks for your integration rollout.