Delivery cadence
Priorities to execution to release notes with clean handoffs.
MHSB Membership
Ongoing legal-tech delivery for firms that need systems that stay clean, fast, and accountable without operational drift.
Application-only. If accepted, onboarding includes portal access, baseline assessment, and a prioritized delivery plan.
What you get
Membership provides an execution cadence: prioritized intake, implementation cycles, documentation, and reporting so your stack improves continuously instead of reverting to manual workarounds.
Automation stewardship
Stabilize, modernize, and reduce manual touchpoints.
Data + reporting
Pipeline integrity, KPI visibility, and performance snapshots.
Governance
Change control, naming conventions, and configuration discipline.
Enablement
Lightweight training and SOPs aligned to real workflows.
Support channel
Structured requests with tracking and accountability.
How it works
Apply
Share goals, constraints, and current-state realities.
Review / fit
Fit, feasibility, and recommended starting scope.
Onboarding baseline
Portal access, baseline, and priorities confirmed.
Delivery cycles
Implementation cycles with documentation and reporting.
Continuous optimization
Iterate on outcomes based on performance deltas and changing priorities.
ROI you can measure
We establish a baseline, ship improvements in a cadence, then report deltas against operational metrics that matter to the firm.
- Lead response time and speed-to-contact
- Intake completion rate
- Consult scheduled rate / lead-to-consult conversion
- Lead-to-matter conversion rate
- Cycle time through key pipeline stages
- Manual touches per matter (proxy for time leakage)
The point is not more automation. The point is predictable throughput, cleaner data, and fewer exceptions.
Client Portal
The portal is the source of truth for requests, statuses, deliverables, approvals, and shared assets.
Apply for Membership
Submit the application below. If accepted, we will follow up with next steps and portal onboarding.
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FAQ
Who is membership for?
Firms that want ongoing system ownership and operational continuity, not sporadic fixes.
What happens after I apply?
We review fit and constraints, then follow up with next steps if accepted.
Where do I track requests and deliverables?
In the Client Portal. Requests, statuses, approvals, and shared assets live there.
How do members submit support requests?
Use the portal whenever possible. A dedicated support form is also available.