MatterCare Premium Support
Dedicated, ongoing support to keep your Lawmatics system optimized long after launch.
Exclusive Service
MatterCare is MHSB Solutions' premium Lawmatics support service available to existing customers after their Custom Implementation is complete.
Note: MatterCare is reserved for customers who have completed an audit with MHSB Solutions.
Why MatterCare?
Your firm evolves, and your Lawmatics system should evolve with it. MatterCare ensures your workflows, automations, and reporting stay aligned with your goals as your team and caseload grow.
Continuous Optimization
Regular system reviews to keep workflows efficient and aligned with your goals.
Ongoing Training
Enable new hires and power users with role-based training sessions.
Priority Support
Fast response for urgent issues, configuration updates, and questions.
Strategic Consulting
Quarterly strategy sessions to align your tech roadmap with firm growth.
How MatterCare Works
We follow a consistent cadence so your system stays healthy, scalable, and easy to use.
Success Review
We align on your current workflows, usage patterns, and priority outcomes.
Monthly Optimization
We implement targeted updates to forms, automations, and reporting.
Training & Enablement
Your team gets focused training based on role and workflow ownership.
Quarterly Strategy
We review performance, adjust goals, and plan the next wave of improvements.
Ideal For
MatterCare is built for firms who want long-term momentum, not one-time configuration.
- • Firms that completed an audit or custom build and want ongoing support.
- • Teams with staff turnover who need consistent onboarding and training.
- • Growing firms that need to optimize intake and reporting each quarter.
- • Leaders who want a trusted partner to monitor system health.
Already a Client?
Contact your account manager or schedule a call to add MatterCare to your engagement.
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