What You Get With This Integration
- Sync contacts from Lawmatics to your Kenect account
- View a log of Kenect text conversations on your Lawmatics matters, posted in real time
- Sync new Kenect leads to Lawmatics
- Trigger case messages in Kenect based on Lawmatics case status
Integration Feature Details
Contact transferring
Kenect syncs seamlessly with Lawmatics to transfer over any new leads between the two platforms.
Text conversation logging
All text message threads from Kenect will be logged automatically and instantaneously on the matter's activity timeline in Lawmatics.
Trigger Kenect case messages
Use the Lawmatics matter status to trigger case messages in Kenect.
Implementation Blueprint
Estimated timeline: 2 to 4 weeks depending on scope, mapping complexity, and QA depth.
- Align the Kenect business outcome with your intake and matter workflow.
- Map data fields and ownership between systems before any automation is enabled.
- Configure sync triggers, guardrails, and notifications for edge-case handling.
- Run staged QA with real scenarios and sign-off criteria from operations leadership.
- Publish SOPs and assign ongoing ownership for changes, monitoring, and resyncs.
QA and Handoff Controls
QA Checklist
- New records appear in the destination tool with required fields populated.
- Updates sync correctly without creating duplicates or overwriting approved values.
- Failure states are logged and routed to a named owner.
- Reporting views match expected counts before and after go-live.
Common Handoff Risks
- Unmapped or renamed fields can silently break downstream automations.
- Inconsistent ownership creates delays in triage when sync issues appear.
- Missing QA gates can push bad data into reporting and billing workflows.
MHSB Integration Notes
MHSB Implementation Perspective
MHSB configures and optimizes the Kenect + Lawmatics workflow so your intake handoff, matter updates, and follow-up automations stay consistent as your firm scales.
Source-Aligned Overview
Sync contacts from Lawmatics directly into your Kenect account, track real-time text conversations, and automate case messages based on Lawmatics case status.
