MHSB Solutions Intelligent Automation for Law Firms

Free intake diagnostic

Intake revenue leak calculator

See what unanswered calls, slow responses, thin follow-up, consult no-shows, and unsigned engagement letters cost your firm each year. It takes about 3 minutes, and every benchmark is yours to change.

Your intake numbers

Calls, web forms, and referrals from prospective clients that reach your firm.

Pre-fills an illustrative matter value. Replace it with your own.

The single biggest driver. Clio 2024 reports an average lawyer rate near $341 per hour, from roughly $461 (corporate) down to $135 (juvenile). Enter the number your firm actually earns per signed client.

Clio 2024 found only about 40 percent of firms answered a prospective client call, and 48 percent were essentially unreachable by phone.

Speed of first contact strongly affects whether a lead engages.

How many times your team reaches out before giving up on a lead.

The share of scheduled consultations that are actually attended.

The share of attended consultations that become signed clients.

Adjust benchmarks and close rate

These are the improved targets the estimate compares against, plus the rate at which signed matters become paying work. All of them are assumptions, and every one is editable.

Applied to every stage as the value of a signed engagement letter.

Estimated annual revenue you could recover

$83,973

By closing the gaps below to the target benchmarks. This is a modeled estimate, not a guarantee, and it moves with the numbers you enter.

You currently capture about $57,154 per year in signed matters. Recoverable signed matters per year: 26.7

Where the money leaks

  • Unanswered calls and inquiries

    Prospective clients who never reach a person.

    $25,719
    30.6% of the total
  • Slow first response

    Leads lost because the first reply came too late.

    $17,146
    20.4% of the total
  • Insufficient follow-up

    Leads that needed another touch and did not get one.

    $20,242
    24.1% of the total
  • Consultation no-shows

    Booked consults that were never attended.

    $8,165
    9.7% of the total
  • Unsigned engagement letters

    Consults that ended without a signed client.

    $12,701
    15.1% of the total

Only the current answer rate has a primary source (Clio 2024). Every figure here, including the dollar amounts, also depends on assumptions you can change.

Figures you entered

How this is calculated

Each stage figure is the revenue you could recover by improving that one stage to its target, holding the others where they are today. The five figures add up to the headline. This is deliberately conservative: it values every recovered lead at your current downstream conversion and ignores the compounding you would get from fixing several stages at once. Full method and every coefficient are documented in the model.

Sources

  • Clio 2024 Legal Trends Report (9th edition, October 2024): answer rates and intake technology impact.
  • MIT and InsideSales Lead Response Management Study, 2007: response speed affects contact and qualify odds, not conversion.
  • Harvard Business Review, The Short Life of Online Sales Leads, 2011: response-time audit.
  • Clio Compare Lawyer Rates: average hourly rate by practice area.

Follow-up, no-show, signing, and matter-value figures have no primary industry source. They ship as clearly marked assumptions, and you should replace them with your firm data.

Sources accessed August 2026.

Turn this estimate into a plan

A Phase 1 intake diagnostic maps where your firm actually loses prospective clients, then shows what to fix first. No obligation.

Book your intake diagnostic